Telecommunications Agent (German Speaker)

Company Description SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure. Job Description • Call Handling: Answer and route incoming calls promptly and professionally. • Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery. • Communication: Relay information to departments and staff accurately. • Documentation: Maintain call logs and service requests. • Support: Assist with emergency communication procedures. Qualifications • High School diploma or equivalent. • Experience in customer service or call handling preferred. • Clear communication and telephone etiquette. • Multitasking and problem-solving abilities. • Familiarity with telecommunication systems.