Reservations Agent Intern

Company Description Join us at Accor, where life pulses with passion! ​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , ​ Join us and become a Heartist ®. Job Description You are part of the story behind every memorable stay. At MGallery, each property offers a unique sense of place, and as a Reservations Agent Intern, you help create meaningful guest experiences from the very first interaction. With genuine care, attention to detail, and a passion for hospitality, you ensure every reservation is handled with warmth, professionalism, and a refined approach to service. What’s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities What you will be doing: Assist in handling room reservations, inquiries, and booking requests professionally and efficiently. Respond to guest calls, emails, and reservation inquiries in a timely manner. Assist in providing information about room types, rates, hotel facilities, and services. Support the Reservations team in entering, updating, and maintaining accurate booking records. Assist with booking confirmations, modifications, cancellations, and special requests. Coordinate with Front Office, Sales, and other departments to ensure a smooth guest experience. Support the preparation of daily reservation reports and follow-up on pending bookings. Assist in promoting hotel facilities, room upgrades, packages, and additional services where appropriate. Maintain guest privacy and confidentiality at all times. Follow hotel policies, procedures, and standards of service. Support the smooth day-to-day operation of the Reservations department and assist colleagues when required. Contribute to creating thoughtful, personalized moments that reflect the unique spirit of MGallery. Embody the MGallery spirit through warm, attentive, and refined service. Qualifications Your experience and skills include: Currently pursuing a degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in reservations, front office, or guest services is an asset. Good communication and interpersonal skills. Warm, welcoming, and professional personality with a passion for hospitality. Basic knowledge of hotel operations and reservation procedures. Good computer skills and willingness to learn hotel reservation systems. Strong attention to detail and organizational skills. Ability to work independently as well as part of a team. Flexible and willing to work shifts, weekends, and public holidays as required. Professional grooming and a positive attitude at all times. Fluency in English; additional languages are an advantage. Additional Information Your team and working environment: We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.