Operations Training Specialist, Revenue Cycle

OVERVIEW Revenue Cycle training and operations professional with experience developing and delivering training, competency programs, and quality initiatives across Patient Access, Patient Financial Services, Managed Care, and Coding. Skilled in process improvement, EPIC testing, workflow documentation, quality analytics, and cross-functional collaboration to enhance performance, compliance, and operational efficiency. SCHEDULE: 40-hours per week ESSENTIAL DUTIES AND RESPONSIBILITIES Assists in the design, development and coordination of training sessions, programs and competency testing for Revenue Cycle Operations. Prepares, assembles and revises course materials annually or as requested to meet department needs. Achieves and maintains a solid understanding of the business environment as a whole, including business practices, processes and strategies. Conducts training, development, competency testing and general orientation sessions for partners in all areas of Revenue Cycle including Patient Access, Patient Financial Services, Managed Care and Coding. Assists in evaluation of effectiveness of training programs. Develops presentation materials, leads meetings and facilitates workgroups. Maintains master training calendar, ensure availability of equipment, space and materials. Prepares course advertising materials; coordinates schedule of external and internal training resources. Communicates all set-ups of training sessions and ensures necessary materials and supplies are available. Follows-up with staff in-person after completion of training to ensure competency or retraining as necessary. Works with management team to provide additional support including coaching and in-services. Facilitates, and measures regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives; Conducts quality audits and provides feedback to division leadership. Provides analysis of the quality metrics and updates on Revenue Cycle dashboard. Identifies and facilitates lean initiatives for areas that fail to meet performance metrics. Demonstrates collaboration and flexibility to deliver education when most convenient for the department. Partners with information systems to test all EPIC upgrades for Revenue Cycle areas with keen understanding of changes and impacts to revenue cycle processes. Documents department workflows and inter-departmental impacts via Visio workflow documentation. Identifies opportunities for improvements during workflow documentation and notifies leadership of such opportunities. Creates and maintains workflow documentation and training materials in a central storage location to allow partner accessibility when needed. Partners with all team members to achieve goals. Remains receptive to others' ideas and opinions. Performs other duties as assigned. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. EDUCATION AND EXPERIENCE Bachelor's Degree in a related field preferred. Three years of experience, developing, planning and facilitating training materials, performance improvement and program management required. Strong analytical, oral, and written communication & presentation skills required. Three years of revenue cycle related functions in conjunction with training preferred. Ability to demonstrate experience in developing and conducting employee training programs required. Experience using Microsoft Publisher, Microsoft office, Visio, and Microsoft Word Required. Experience with software related to developing training and other virtual training materials required. CERTIFICATION AND LICENSURE Healthcare revenue cycle related certification or an equivalently designated certification approved by management required within 1 year. ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Excellent oral communication skills/organizational skills Ability to handle stress and problem solve Computer experience required Knowledge of Epic desirable Able to work independently Medical Terminology, CPT, ICD-10 experience preferred. Must be proficient with Microsoft Office Suite, including Outlook, Excel and Word. Must have sufficient computer skills to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, and electronically notate registration software, and other required applications/systems. Demonstrated ability to communicate clearly and concisely, both verbally and in writing, with peers, supervisors, payers, physicians, patients, and other departments. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. AGE OF PATIENTS SERVED Non-Specific Task (N/A) INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. WORK CONTACT GROUP Partners, physicians, patients/family, visitors, vendors SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to sit and work at a computer for long periods of time. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee must have good manual dexterity to operate keyboard and telephone; repetitive finger/wrist movement associated with use of keyboard; prolonged sitting. The employee must be able to lift or move office related objects LEVEL OF SUPERVISION Independent judgment is required, and is responsible for notifying leadership of those partners not meeting competency requirements SUPERVISES This position has no supervisory responsibility PAY RANGE: $23.18 - $34.78 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women