Night Manager

Company Description Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full. Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates. Job Description We are seeking a dedicated and experienced Night Manager to join our team at Sofitel Brisbane Central. As the Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing the safety and security of our property. What you'll be doing: Manage and supervise all aspects of hotel operations during night shifts Ensure exceptional guest experiences by addressing inquiries, resolving issues, and anticipating needs Oversee check-in and check-out procedures, maintaining accurate guest accounts and records Implement and maintain strict security protocols to ensure guest and property safety Coordinate with other departments to address any overnight maintenance or housekeeping needs Prepare and analyse nightly reports for management review Train and mentor night shift staff, promoting a culture of excellence, passion and pride Handle emergency situations calmly and efficiently, following established procedures Assist in food and beverage service as needed, ensuring quality and timeliness Contribute to the continuous improvement of hotel operations and guest services. Qualifications You'll excel in this role if you have: Proven experience in hotel management, preferably in a night manager or similar role Strong leadership skills with the ability to motivate and guide a team Exceptional customer service orientation with a guest-first mindset Excellent problem-solving abilities and decision-making skills Outstanding communication skills, both verbal and written Proficiency in hotel management software (e.g., Opera) and Microsoft Office suite Thorough understanding of hotel safety and security procedures Ability to work efficiently in a fast-paced, ever-changing environment Flexibility to work overnight shifts and adapt to varying schedules Detail-oriented with strong organisational and multitasking abilities Associate's or Bachelor's degree in Hospitality Management or related field (preferred). Additional Information Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. Thrive in our Sofitel Brisbane Central community, with: Discounts for ambassadors, families and friends at Accor Hotels worldwide Complimentary hotel stay package to celebrate your work anniversary Secure parking in the centre of Brisbane for only $10 per day Direct access to Central train station Complimentary food in the ambassador dining room Laundered uniforms. Let your passion shine, visit careers.accor.com