IT Operations Support Lead (Relocation to Singapore)

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   HOW YOU'LL MAKE IMPACT Airwallex IT Operations provides the technology support and site operations that help employees work effectively across our offices. As the IT Operations Support Lead, you'll own the Singapore site and provide regional support across Southeast Asia. - Own IT site operations, reliability and the employee technology experience for our Singapore office. - Drive escalated regional support for offices across Southeast Asia, including Malaysia, Vietnam and Indonesia, while partnering with the global IT team to resolve issues quickly. - Deliver hands-on technical support across macOS, Windows, hardware, networking and major SaaS applications, including Google Workspace, Okta, Confluence, Jira and Zoom. - Lead onboarding and offboarding, AV and events support, executive and VIP support, vendor management, procurement, inventory and office technology projects in partnership with Workplace, Information Security, People Operations, Facilities and Real Estate. - Improve IT Operations through clear documentation, more efficient workflows using AI, and process improvements informed by team feedback. You'll work from our Singapore office five days a week. WHAT WE'RE LOOKING FOR ESSENTIALS - Strong written and verbal communication skills in English, with the ability to support technical and non-technical audiences. - Experience leading IT site operations or serving as the primary IT owner for a regional or remote office. - Strong technical troubleshooting skills across hardware and software, including macOS and Windows environments. - Intermediate networking troubleshooting skills, including common Wi-Fi, DNS and office network issues. - Experience with basic administration of Google Workspace, Okta, Confluence, Jira and Zoom. - Strong awareness of what it takes to run a site, including operations, partnerships and coordination across concurrent projects and competing priorities. - Ability to operate autonomously with good judgment, attention to detail and flexibility. - A patient, empathetic and dependable approach to supporting employees. - Strong documentation skills, with the ability to write clear, concise guides in English. - Ability to multitask and work through competing priorities efficiently. - Experience working in a high-growth, multinational technology company and across different cultures. - Experience providing on-site and remote technical support to employees and contractors. - Experience supporting meeting rooms, all-hands spaces and other office technology. - Experience managing vendors, service providers, logistics, procurement or inventory. - People management or leadership experience, or experience acting as a technical lead in an IT Operations role. PREFERRED - Experience in financial services, fintech or payments. YOU'LL THRIVE HERE IF - You own the outcome and you don't wait for permission to fix what's broken. - You're comfortable making decisions with incomplete information and moving quickly anyway. - You're comfortable with ambiguity. Give you a problem, not a prescription, and you'll run with it. - You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work. - You value in-person collaboration and are happy being in the office five days a week. - You say what you mean. You're direct, but you lead with respect. - You connect dots across functions and hold the big picture without losing grip on the details. LEARN MORE ABOUT YOUR TEAM Engineering at Airwallex is for people who want to define a category, not maintain one. We're reimagining how businesses interact with finance from the ground up, AI- and agent-native by default, think agent wallets, agentic bookkeepers, and spend-management autopilots, with APIs designed for agents as first-class users. The hard part is trust: building agent-native systems precise enough to move real money autonomously, on top of a decade of real infrastructure. This is a team for engineers who'd rather own an unsolved problem than inherit a mature one. If you want frontier problems, teammates who raise your standards, and a genuine clean slate on world-class infrastructure, this is the place to build it. #Singapore APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.