Assistant Restaurant Manager

Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Raffles & Fairmont Doha Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together. Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection. Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler. Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day. About the Application Process At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Assistant Restaurant Manager. The Assistant Restaurant Manager at Raffles & Fairmont Doha supports the in overseeing daily restaurant operations, delivering exceptional luxury dining experiences, and maintaining the highest standards of food and beverage service. The role involves leading and motivating the restaurant team, ensuring guest satisfaction, managing operational efficiency, and contributing to revenue growth and cost control. The position requires a hands-on leader who can maintain luxury hospitality standards, resolve guest concerns professionally, and ensure smooth coordination between the restaurant, kitchen, and other hotel departments. Key Responsibilities: Oversee daily restaurant activities, ensuring smooth service, operational efficiency, and compliance with hotel standards Deliver exceptional luxury dining experiences, anticipate guest needs, handle complaints professionally, and exceed guest expectations Supervise, motivate, and train restaurant colleagues to maintain high standards of service and productivity Ensure consistent food and beverage service, proper table setup, professional presentation, and adherence to brand standards Assist with duty rosters, staff allocation, attendance monitoring, and manpower planning according to business levels Drive sales through suggestive selling, menu knowledge, promotions, and upselling of food and beverages Monitor food and beverage costs, minimize wastage, control operating expenses, and support budget targets Monitor stock levels, conduct regular stock checks, and ensure proper storage and rotation of food and beverage items Ensure compliance with HACCP, sanitation, food safety, and workplace health and safety procedures Coordinate with the kitchen, stewarding, front office, and other hotel departments to ensure seamless operations Provide personalized service to VIP guests, regular customers, and special occasions while maintaining confidentiality and professionalism Conduct briefings, provide on-the-job training, and support colleague performance evaluations and career development Assist with daily sales reports, operational checklists, guest feedback reports, and other management documentation Support the planning and execution of private dining, restaurant promotions, and special events Where applicable, assist the Restaurant Manager in achieving operational objectives, maintaining brand standards, and ensuring overall restaurant profitability Qualifications What will you bring to this role? Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field 2–4 years of experience in restaurant operations, preferably in a luxury hotel environment Strong leadership, team management, and staff development skills Excellent customer service and guest relationship management abilities Good knowledge of food and beverage operations, menu planning, and service standards Knowledge of HACCP, food safety, hygiene, and health and safety regulations Experience in inventory management, cost control, budgeting, and revenue generation Proficiency in POS systems, restaurant management software, and Microsoft Office Excellent verbal and written communication skills in English Strong problem-solving, decision-making, and organizational abilities Ability to work under pressure in a fast-paced, multicultural environment Professional appearance, positive attitude, and a passion for luxury hospitality Flexibility to work shifts, weekends, and public holidays Additional language skills are an advantage including Arabic Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized Additional Information Employee Benefits Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.